Shipping & Returns

What is your return policy?

Quality Guarantee. Our products are guaranteed against defects. If you believe your item is defective and wish to exchange it, you must notify Coastal Cowhides within 10 days of receiving the item and we will gladly send you a replacement.  Please note that scratches, brandings and occasional patches are a natural component of the cowhides and their tanning process and are not considered defects.  Please inspect your items immediately upon delivery. Claims received after 10 days of delivery will not and cannot be processed.

Returns Policy
Customer satisfaction is very important to us, and we want to make your shopping experience is as pleasurable as possible. In the event that there is an issue upon receiving an order, please contact us promptly to resolve the issue. Phone Fiona 021498456 or email: info@coastalcowhides.co.nz

Web Store and Shop Exchanges
Exchanges must be authorised by Fiona (by phone or email) within 10 working days of receiving your purchase. Merchandise must be in the original condition and packaging for an exchange.

Please note that scratches, brandings and occasional patches are a natural component of the cowhides and their tanning process and are not considered defects. Please inspect your items immediately upon delivery.

Freight and associated costs of all product exchanges will be met by the customer. We strongly recommend that all return parcels are tracked or couriered for guaranteed arrival.

Return Address:
76 Russell Robertson Drive
Brookvale, Havelock North
New Zealand 4130
Attn: John 027 4499774

Web Store and Shop Refunds
We do not have to provide a refund if you have changed your mind about your purchase, so please choose carefully; however, if you have any concerns with regards to your purchase, please contact us to discuss your concerns. If goods are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy.

Claims for Loss or Damage
Coastal Cowhides guarantee the products against theft, loss and damage during transit. This guarantee ends at receipt of delivery by the purchaser or their nominated person.

Do you ship internationally?
We ship to most overseas countries on enquiry – overseas shipping costs apply. Contact us info@coastalcowhides.co.nz for more information.